Help & support
Find answers to common questions or get in touch with our team.
Making a claim or need urgent assistance abroad?
Call our 24/7 emergency assistance line now — it's also on your Policy Schedule and IPID.
0800 123 4567Contact us
Email us
support@1coveruk.example
Live chat
Available Mon–Fri, 09:00–17:30
Frequently asked questions
How do I make a claim?
Go to your policy and select Manage policy, or call our claims team directly for urgent situations.
How do I add a medical condition?
Open the policy from Policies, choose Manage policy, then Add a medical condition.
Can I extend my trip while I'm away?
Yes — open your policy, select Manage policy, then Extend coverage.
How do I cancel my policy?
Open your policy, select Manage policy, then Cancel policy. Refunds depend on how much cover you've used.